Recovery Science Multi-Year Accessibility Plan – December 2023

Message from the CEO

Recovery Science Corporation is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws. We are committed to meeting our current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination. We understand that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law. We are committed to excellence in serving and providing goods, services or facilities to all customers including people with disabilities. Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.

Section 1. Introduction

Recovery Science Corporation was founded in 2005 and was awarded the contract to operate the GPS Monitoring Program for Government of Ontario of the Solicitor General in April 2022. The company grew from 7 employees to approximately 100 employees over the course of 18 months. This year of growth has included the development and implementation of corporate policies to meet our regulatory obligations, including the AODA policy, as well as foundational corporate policies to support a successful business committed to excellence. This plan is intended to provide a framework for continuous improvement in regard to meeting the needs of its employees, our contractors providing services, and those who are participating in the GPS Monitoring Program.

The majority of our employees work remotely from home offices. We only recently acquired a small physical office location that is primarily used for meetings, training, and managing inventory.

Recovery Science Corporation strives to meet the needs of its employees and those participating in the monitoring program with disabilities. We are committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act, 2005. This accessibility plan outlines the steps we are taking to meet those requirements and to improve opportunities for people with disabilities.
This plan will be reviewed annually and updated at least once every 5 years.

Section 2. Past Achievements to Remove and Prevent Barriers

Given that the organization has grown quickly and has just recently become a significantly larger employer, our efforts have been focused on ensuring fundamental programs, processes, and policies are in place. This includes the establishment of a Joint Health & Safety Committee that will include a focus on ensuring the needs of persons with disabilities are met; the posting and communication of policies; including the AODA and implementing mandatory AODA training upon hiring. This training is tracked through our HR system.

As materials and technology were developed, we ensured that consideration was given to how best to incorporate best practices for optimizing any experience our employees or those participating in our monitoring program are supported.

Upon the acquisition of our physical premises, we communicated and have posted the applicable health & safety policies. The property managers also track any need for special accommodations and safety protocols is person with disabilities are working form those premises.

Section 3. Strategies and Actions

Customer Service

Recovery Science is committed to providing accessible service to people with disabilities. This means that we will provide goods, services and facilities to people with disabilities with the same high quality and timeliness as others.

Our training is in place. We will continue to review our current training and augment training in particular for our Field Technicians who install devices. We will incorporate additional case studies and practical application training that include installing devices in situations that involve people with a disability. These case studies and the practical application training will incorporate a wide variety of scenarios. This training will be developed and implemented by January 2025.

Information and Communications

Recovery Science is committed to making our information and communications accessible to people with disabilities. Information and communication are available through written and verbal communication. We will continuously review the methods of conveying information and communications to ensure they meet the needs of our employees those who participate in our monitoring program. Monitoring program onboarding platform and documents will be revised to include fields for identifying accommodation needs by April 30, 2024.

Employment

Recovery Science is committed to fair and accessible employment practices. We will continue to welcome applicants with disabilities. We will review our recruiting and selection processes to ensure that we attract applicants with disabilities throughout 2024. We will review and revise our onboarding documentation to ensure we capture any accommodations required. This action will be undertaken in April 2024 and be completed by May 3, 2024.

Section 4. Summary of Actions/Dates

April 30, 2024 – Onboarding platform to include fields to proactively identify accommodation requirements.

May 31, 2024 – Employee onboarding materials to be revised and updated to include notations on accommodation requirements.

January 31, 2025 – Augmented training for Field Technicians to be implemented.

On-Going – Continuous review of programs, policies, and materials.

For More Information

For more information on this accessibility plan, please contact at

Last Name: Marshall

First Name: Sharon

Telephone Number: 416-508-7301

Email Address: Sharon.marshall@recoveryscience.ca